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Where to start

Welcome to the The deviceWISE IoT Platform support information center. This page describes how to locate and request answers for your software problems or technical questions. You need the account log on login credentials (email ID and password) that were created for your account.

If you do not have this information, please send an email to


  • Creating your case can be done through the Help page within the M2M Management Portal.
  • To ensure the support team has reference data to assist with each problem, you must open a case before you call the toll free number.
    Obviously, if you are experiencing catastrophic problems, please do not hesitate to call.
  • You should have received the toll-free number to call for help with your service information.
  • Hours of operation for support is Monday-Friday 8:00 AM to 5:00 PM Eastern Time. Contracts are available to increase your coverage hours.